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How to verify the customer support of your hosting provider

Among the characteristics that a good web hosting company should have is the very important 24/7 technical support. However, the support that is provided should not pertain solely to hardware and software but should also include things like integration with payment gateways, installation of SSL certificates, assistance with other features like auto responders and RSS feed, etc.

The fact is that most web hosting companies today do not offer technical support of that standard. Most have much to assert but they nevertheless fail to invest adequately in their support staff and system.

Some hosts are not really hosting companies at all. Many are actually the middleman that is between the company that hosts your servers and you. They operate by relaying your issues to the hosting company if you encounter a problem. All this really does is cause you a longer delay in getting the issues resolved.

It is advisable that you take the time to assess the quality and competence of the host company's technical support before you make the choice of a host. These are the people you will have to work with if something were to go awry with your website.

What You Should Be Checking

Call their customer support and inquire about the host's maintenance routines and availability, as well the support person's professional certification, years of experience, years working with the host, etc.

Being very technically minded yourself is not essential to determining whether they are capable of providing quality service or not. Very often the manner in which a question is answered can tell you just as much as the answer itself.

Ask the person you're speaking with where they're located as well as the location of the web hosting company. The support staff are often in a different location than the host, and this can sometimes lead to additional time when there is a problem that needs to be resolved. They can't just walk down the hall and talk to a network admin.

You can also ask if the support staff are working for the host directly or if they're hired on a contract basis. If they are on contract, it can be a sign that the technical support is outsourced instead of handled in-house.

If you are put on hold a lot by the support person, it could be an indication that they either don't have enough support staff or the "first line" people are not well trained and have to look to a higher level for answers to difficult questions.

Make sure you do your research before deciding on a host. If your website goes down in the middle of an important event, you want to know that you can talk to someone who can get you back up and running sooner rather than later.

Web Hosting Source: HostingWebnet.com

About The Author: Bobby Queen

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